Contact Us LazyApply

Getting in Touch with LazyApply Support

Getting help with our platform shouldn’t be complicated. Whether you’re stuck setting up your automated job applications or want to understand how our AI-driven job matching works, we’ve designed multiple easy ways for you to contact us. From live chat to email and phone support, we want to make sure you get what you need without jumping through hoops.

Once you log into your LazyApply dashboard, finding support is straightforward. The “Help” or “Support” section in the main menu is your go-to spot. But if you want the quick rundown, here’s what’s available:

• Live Chat Support during business hours (9 AM – 6 PM EST)
• Email Support with 24/7 ticket submissions and replies within a day
• Phone Support for Premium and Ultimate subscribers
• Help Center packed with articles and tutorials

How to Find Our Contact Info on Your Dashboard

Once you’re logged in, look for the “Support” or “Help Center” in the navigation menu—usually on the top or left side. Clicking there brings up all your options for reaching out or searching self-help resources.

We know it can be annoying when you really need help and can’t find the right place to ask. That’s why we keep the support links visible and easy to navigate. Plus, you can access the Help Center without logging in if you just want to browse articles.

Email Support: What to Expect and How to Speed Things Up

Email support is great when you want to send us detailed info or screenshots. After you send a ticket, you’ll get an automatic confirmation within minutes. Our team reviews requests based on urgency and tries to keep response times quick.

Peak seasons like January and September can slow things slightly, but we aim to beat those timelines whenever possible.

What to Include in Your Email

From our experience, giving us the right details upfront helps us solve your issue faster. Here’s what to add:

1. Your account email address
2. Your subscription plan (Basic, Premium, or Ultimate)
3. The exact error messages or issues you see
4. Your browser and LazyApply extension version
5. Job boards or websites involved

Here’s a simple template you can use:

“Hi LazyApply Support,
I’m having trouble with [specific issue]. My account email is [email], and I’m on the [plan type] plan. When I try to [action], I see [error message]. I’m using [browser] with LazyApply extension version [version number].
Screenshots attached.
Thanks!”

Live Chat: Fast Help When You Need It Most

Honestly, the live chat is one of the fastest ways to get help. It’s right there in your dashboard as a chat bubble in the bottom right corner. Our support agents really know the ins and outs of our AI job matching and interview tools, so they can guide you through troubleshooting or setup in real time.

Live Chat Hours:

• Monday – Friday: 9:00 AM – 6:00 PM EST
• Saturday: 10:00 AM – 4:00 PM EST
• Sunday: Closed

If all agents are busy, you’ll see an estimated wait time or can leave a message for follow-up.

What Live Chat Can Handle

• Chrome extension troubleshooting
• Profile and job search filter setup
• Application tracking questions
• Basic billing inquiries

For complex problems or account verifications, chat agents will escalate to email support or arrange callbacks.

Phone Support: Premium Care When You Need It

Phone support is reserved for Premium and Ultimate plan users. We aim to give our paying customers more personalized help, especially for urgent or complex issues. If you’re on one of these plans, you’ll find the phone number inside your dashboard under “Contact Support” and also in your upgrade welcome email.

Preparing for Your Call

To get the most out of phone support, have this info ready:

• Your account login email
• Subscription details
• Error messages or problem descriptions
• Your computer and browser setup

Usually, the agent can even do screen-sharing with your permission, which makes solving Chrome extension or automation issues way easier.

Help Center: DIY Resources at Your Fingertips

If you prefer to troubleshoot on your own, our Help Center is a solid place to start. We’ve collected articles that cover common questions and issues, so you might find what you need without waiting for support.

Accessible right from any page or even without logging in, the Help Center includes:

1. Getting Started: Account setup, extension installation
2. Using LazyApply: Job matching, application tracking
3. Troubleshooting: Errors, browser compatibility
4. Billing & Account: Subscription and payment info
5. Privacy & Security: Data handling and compliance

Video Tutorials

Sometimes watching beats reading, so we added short videos on:

• Installing and configuring the Chrome extension
• Setting up multiple resume profiles
• Optimizing job search filters
• Understanding application analytics

Technical Support for Chrome Extension Issues

Since our AI automation relies heavily on the Chrome extension, problems here can be frustrating. We often see issues like installation failures, autofill not working, or performance slowdowns.

Common Problems & Fixes

• Installation Issues: Extension missing from toolbar, permission errors, or install failures
• Autofill Problems: Forms not filling correctly, wrong data entered, extension not detecting forms
• Performance Issues: Slow processing, browser crashes, unresponsive extension

Usually, updates to Chrome, clearing your cache, or checking for conflicting extensions solve these. If not, our technical team can walk you through step-by-step fixes via chat or email.

When to Contact Technical Support

If you notice persistent autofill failures, repeated errors after troubleshooting, or compatibility problems, don’t hesitate to contact us—we’re here to get your automation back on track quickly.

Billing and Account Support: Handling Your Subscription Smoothly

Billing and subscription questions require extra care since they involve sensitive info. Before we can help, we verify your identity to keep everything secure.

Here’s what our billing team can assist with:

• Upgrading or downgrading plans
• Updating payment methods
• Refund requests within policy
• Invoice explanations
• Account suspension questions

For urgent billing issues, like account suspension before applying to jobs, phone or live chat support is your best bet.

Support Hours and Time Zone Tips for USA Users

We operate primarily in the USA, so all live support hours are based on Eastern Standard Time. But we know job seekers work across multiple time zones, so here’s how our live chat and phone support times translate:

• Live Chat Availability: Eastern 9 AM – 6 PM; Central 8 AM – 5 PM; Mountain 7 AM – 4 PM; Pacific 6 AM – 3 PM
• Phone Support (Premium): Eastern 10 AM – 5 PM; Central 9 AM – 4 PM; Mountain 8 AM – 3 PM; Pacific 7 AM – 2 PM

If you’re on the West Coast, mornings are the best time for live support. But email support is always open, so you can send messages anytime and get a response during business hours.

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